Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As per company policy we do not process any exchanges/returns for SHAPEWARE, since it is considered intimate apparel therefore for hygiene reasons no exchange are process. 

We will only process them for control shirts/leggings/cinchers. Additionally, we will also process an exchange for manufacturing defects. We provide you with the size chart for each line to make sure the correct size is ordered for each garment, as it may vary depending on the material orders correct size 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NO REFUNDS ONLY EXCHANGES

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at itshapepr@gmail.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at itshapepr@gmail.com and send your item to: ItShape LLC , Urb. Quintas de Cupey, Calle 14, D16, San Juan PR 00926, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: ItShape LLC , Urb. Quintas de Cupey, Calle 14, D16, San Juan PR 00926, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.